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Please don't use this form to report bugs or request add-on features; this report will be sent to Mozilla and not to the zoom meeting app for firefox developer. Used byUsers Reviews. Zoom, the cloud meeting company, unifies mobile collaboration, cloud video conferencing and simple online meetings into one easy-to-use platform. With the click of a button, you can start an instant meeting or schedule a future meeting. The meeting URL and zoom meeting app for firefox is sent via a Google Calendar invitation so the attendee can join with a single-click.
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I had a client contact me a few minutes ago about prepping for a Zoom meeting tomorrow morning. His default browser is Firefox and it is current at version He is on Windows 10 build 20H2. It comes up with the Save File dialog, I save it to his Downloads folder, click to run it from the drop-down arrow in Firefox, and it goes to a page that says "Click Open link on the dialog shown by your browser.
Clicking that button does nothing. Using Chrome or Edge, it all works. This client's computer is behind a WatchGuard firewall, but even using an unrestricted bypass policy making it a basic NAT router fails to work in Firefox. Again, Chrome and Edge work fine, so I doubt the firewall could be an issue. Is anyone else seeing Zoom failing even a test meeting when using Firefox Thank you for your help!
I compared a working system's Firefox options to the problem user's system. Changing the problem system to have zoommtg set to "Use Zoom Meetings default " fixed the issue. What I do is right click on the link in my email and select copy hyperlink. I then open chrome and right click in the address bar and paste the address.
I know it doesn't fix this for you, but it is a reasonable workaround without making the user swap default browsers. We are not trying to use the web-based Zoom. He has the current Zoom desktop client installed, but the problem is that he should be able to click the link in his email, then have that open Firefox, which takes him to the Zoom page with the join or launch button.
Clicking the button brings up the "Open Zoom meetings? He clicks the box to remember the setting, then he clicks Open Zoom Meetings, and it does nothing in Firefox. The same procedure in Chrome or Edge works normally, that is, it starts the already-installed desktop Zoom client. I am one step ahead of you! As a temp fix last night, I opened Chrome and added a bookmark for this particular meeting and showed his assistant how to start the meeting.
He is the most computer-incompetent user I know and he freaks out about the slightest changes, but he a a partner at the firm, so I have to tread lightly. I want to move everyone to Chrome or Edge, but like I said, changes freak out some people. Is it a recurring meeting with the same meeting ID? You could also make a chrome shortcut by going to more tools, create shortcut. It is a one-off meeting and as I noted, I already created bookmark in Chrome.
I will take a longer look into it tonight when he is off the computer. His meeting went well this morning using the bookmark I added to Chrome last night. I just played around with it. I ran into a similar issue with firefox. I got a dialog box to save the file.
I cancelled it, then clicked back on launch meeting and got a choice to default open the link with Zoom. There was a checkbox to allow it. Very strange stuff. I finally got to test more. When logged in as the standard user, using Firefox fails to open a Zoom using the test page. If I run Firefox as administrator, it works normally.
If I log into the computer as the domain admin and open Firefox to the test page, it works. I logged into another user's computer and it works with her standard user account, so it has to be something with Firefox on that on user's computer.
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Enter to win a 4 Solo Stoves Contest ends Contests Answer the question below: What are your favorite road trip snacks? Contest Details View all contests. OP greggmh This person is a verified professional. Gregg flag Report. SBALogan This person is a verified professional. Can the client use the installed program of zoom instead of the web based option? SBALogan wrote: Can the client use the installed program of zoom instead of the web based option? Gary flag Report. Gary It is a one-off meeting and as I noted, I already created bookmark in Chrome.
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